At SynapseSocial LLC-FZ, we are committed to delivering high-quality digital services and ensuring customer satisfaction. This Refund and Cancellation Policy outlines the conditions under which cancellations and refunds may be requested for services provided via www.synapses-social.com.
Our offerings primarily include digital marketing, web development, branding, and consulting services. As such, our services are non-tangible and customized, making refunds and cancellations subject to strict evaluation.
Before Project Commencement:
Clients may request a cancellation in writing before the project begins. In such cases, any upfront payments made will be refunded minus administrative or consultation charges (if applicable).
After Project Has Commenced:
If the cancellation is requested after the project has started, refunds will be pro-rated based on the work completed up to the cancellation request date.
No refunds will be issued for completed milestones or deliverables already handed over.
Monthly/Retainer-Based Services:
For ongoing services (e.g., SEO, social media management), cancellations must be requested in writing at least 7 days before the next billing cycle to avoid charges for the upcoming month.
Non-Refundable Situations:
Change of mind after work has started
Delays caused by client in providing required materials or feedback
Work that has already been completed and delivered
Dissatisfaction due to reasons beyond our control (e.g., algorithm changes, external hosting issues)
Partial Refunds:
In special cases where project scope is partially fulfilled and agreed deliverables remain undelivered due to our limitations, we may offer partial refunds at our discretion.
No Refunds on Third-Party Costs:
Payments made for third-party tools, subscriptions, ads, plugins, or domains purchased on the client’s behalf are non-refundable.
Approved refunds (if any) will be processed within 10–14 business days to the original payment method.
If you are dissatisfied with our services, we encourage you to contact us at support@synapses-social.com before requesting cancellation or initiating any dispute. We are committed to resolving issues promptly and professionally.
SynapseSocial LLC-FZ reserves the right to modify this policy at any time. Any changes will be posted on this page with an updated effective date.
For cancellations, refund requests, or further questions:
At SynapseSocial LLC-FZ, we strive to ensure customer satisfaction. Refunds are available only if requested within 7 days of service delivery or product purchase, subject to approval. To cancel a service or request a refund, please contact us at support@synapses-social.com. Approved refunds will be processed within 7–10 business days. Please note that certain fees may be non-refundable as specified in your service agreement or project proposal.
Email: support@synapses-social.com
Phone (UAE): +971 55 525 1228
Address (UAE): Office# 602, Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.
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